My AppLoader account got locked and I am unable to login into AppLoader Controller with default admin username and password. I don’t have any other users to login. I am in version 8.4.0.7.This is blocking my test. Is there any way to unlock the user account? Anyone knows?
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Hi @Pkumar,
Welcome to the Community!
Don’t panic! If all of your admin accounts are locked and you can no longer log into the application to reactivate them, there is a utility you can use to reactivate the default admin account and, if needed, reset the password. To run the utility, follow these steps:
- Log into the machine where AppLoader Controller is installed.
- Go to “…\Automai\AppLoader\bin” folder and make sure “reset” file exists there. If not, you may download it via this link and place it in the folder.
- Navigate to the “…\Automai\AppLoader\webserv\bin” folder in your file explorer. Click into the address field and type cmd to open your command prompt with that directory.
- Enter the following command: php …\bin\reset replacing with one of three possible commands:
- password - to reset the default “admin” account password back to ‘admin’
- activate - to activate an inactive default “admin” account
- all - to reset the default “admin” password to ‘admin’ and activate the account
Below is a screenshot of the commands:
If you still experience the issue, please contact our support team at support@automai.com or help@automai.com.
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